Archive for May 2020

Selling is a Science Not an Art

Mention the word selling and many people in business run a mile in the opposite direction.  Sure, on a rational level business people will acknowledge that “sales is the lifeblood of the business”, and that “without sales there is no business”.  But call them a “salesperson” and they’ll look at you as though you’ve insulted…

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Moments of Truth in Your Business

The 1989 bestseller “Moments of Truth’ by Jan Carlzon, the former president and CEO of Scandinavian Airlines (SAS) is an oldie but a goodie. Jan defined a “Moment of Truth” as a point in time where your customers come into contact with a part of your business….a touchpoint. These touchpoints set the tone for how…

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Are You Wasting Time Saving Money?

You’re working 50 to 60 hours a week but still can’t seem to get through your workload.  You know there has to be a better way to manage your time, but you haven’t found it yet.  How often do you get to the end of a day when you’ve worked really, really hard, but you…

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How to Lead Your Team

Not long ago, in the days before Covid-19, we ran a workshop with over 100 business owners in the room and I asked a very simple question. “Who in this room is happy to put up their hand and call themselves a leader?” Now out of 100 business owners in the room I reckon we…

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