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There’s Cash Hiding in Your Business

You’re making lots of sales and you’re really busy but there doesn’t seem to be much profit or cash left at the end of the month. This is such a frustrating problem because you’re doing so much hard work yet reaping no rewards for it. You can probably relate to the story below… A client…
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Do Your Customers Talk About You?

Hopefully they do…but what are they saying? In our experience there are only two ends of the spectrum that your customers will talk about…GOOD or BAD. No one talks about the bit in the middle! You see the bit in the middle is just the average level your customers expect to get.  Let’s look at…
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How to Work Less in Your Business!

You went into business so you’d have more time, but now you work the hardest in the business and take the least holidays. You just can’t seem to get, keep and motivate good people.  You’re not alone with this problem. We hear this complaint every day. It’s frustrating. You’ve got a good business and a…
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Are Your Salespeople Repelling Customers?

What was your last experience in “retail land” like?  The last time you needed to buy something large…maybe a car, a piece of furniture or a TV? Were you truly helped? OR Did a salesperson try to push a product on you? Did you find the process helpful, or was it frustrating? Was there any…
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Know your numbers…

WHAT IS A LEAD? A lead is an enquiry about your product or service. It’s someone who has engaged with your business in some small way. Below are some of the methods by which a lead could come into your business: A telephone call A walk in An enquiry form being filled in on your…
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You Need More Sales….Or Do You?

You’re frustrated.  You have a great product and offer a great service but the phone’s just not ringing.  Prospects aren’t walking through the door and when they do, they don’t buy.  Meanwhile your competitors are growing while you feel you’re stagnating.  The frustrating thing about this problem is that it could really be one of…
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You’ve Only Got 4000 Weeks!

Let’s get this into perspective and give you a number straight away that horrifies some people. We get about 4,000 weeks on this planet, yep that’s right 4,000 weeks. That’s all that we get…about 80 years. Has this horrified you? Well it’s reality.  Time keeps on ticking and there’s nothing we can do to control…
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Do you want profits with that?

Picture this…you’re at the drive-thru window at McDonalds and you’ve ordered “one cheeseburger”. What are the chances that you won’t be asked “do you want fries with that” or “do you want that in a meal” or “would you like anything else with that”? Almost zero. What about in your business?  Do any similar questions…
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How To Delegate Effectively

Why You’re Too Scared to Delegate Can you relate to this?….You’ve got so much on your plate you don’t know where to start. You’ve got lots of jobs you could give to others but by the time you explain it to them and show them how to do it…you may as well do it yourself.…
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Are You Wasting Your Time Quoting?

Are you wasting your time quoting? If you are like many business owners, you or your salespeople, spend a lot of time working on quotes.  Yes, quotes can be the lifeblood of your business…but quotes that are not converted to sales are a waste of your time and money!  Why do some businesses convert 75%…
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Selling is a Science Not an Art

Mention the word selling and many people in business run a mile in the opposite direction.  Sure, on a rational level business people will acknowledge that “sales is the lifeblood of the business”, and that “without sales there is no business”.  But call them a “salesperson” and they’ll look at you as though you’ve insulted…
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Moments of Truth in Your Business

The 1989 bestseller “Moments of Truth’ by Jan Carlzon, the former president and CEO of Scandinavian Airlines (SAS) is an oldie but a goodie. Jan defined a “Moment of Truth” as a point in time where your customers come into contact with a part of your business….a touchpoint. These touchpoints set the tone for how…
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Are You Wasting Time Saving Money?

You’re working 50 to 60 hours a week but still can’t seem to get through your workload.  You know there has to be a better way to manage your time, but you haven’t found it yet.  How often do you get to the end of a day when you’ve worked really, really hard, but you…
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How to Lead Your Team

Not long ago, in the days before Covid-19, we ran a workshop with over 100 business owners in the room and I asked a very simple question. “Who in this room is happy to put up their hand and call themselves a leader?” Now out of 100 business owners in the room I reckon we…
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Ask Your Customers to Buy More

One of the quickest ways to improve sales is simply to ask your customers to buy more. Let me tell you a little story. I was in the market for a bike some time ago. I got recommended to a bike guy, I went to his bike shop and the experience was great. He picked…
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Systems Set You Free

You’ve fallen into the trap of doing it yourself rather than getting your people to do it and messing it up.  You are constantly interrupted to help others do their job. You’ve been working at your business for years but every time one of your key people gets sick, or goes on holidays, you get…
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You Just Can’t Get Good People

“You just can’t get good people”… Have you ever said this?  Normally you say this when exasperated by something one of your staff members has just done. Well guess what?  You get the people you deserve.  That’s right – you get the people you deserve. It’s human nature for us to blame others when something…
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Why Clients Leave You

Some time ago we referred a friend of ours to a builder.  This friend wanted to do a major renovation of her home. The builder we referred was excellent at his craft and had built a house for one of our clients.   Our friend went ahead with the builder we referred. About 6 weeks after…
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